It’s important to note that company culture plays a big part in the likelihood of success for creating employee advocates. Unhappy team members are less likely to share happy company news.
In fact, dissatisfied employees can do damage to a brand if their social content swings negative. Efforts to improve employee satisfaction (like a paint night or pilates session) can be budgeted as part of an employee advocacy program, not just a line item for HR.
Getting every single employee to understand the meaning of your brand’s existence—and what you stand for in the world—establishes the core message of your company. When everyone can articulate the “what and who we are,” they’re more likely to share that in their conversations and their social channels.
You can and should be proud of the great media coverage you’re getting. Your employees are also going to get excited because it feels great to work for a company that has positive, top-tier news coverage that friends and family might read.
It might seem obvious, but let your team members know when this news happens. It’s an opportunity to boost morale, and to encourage employees to amplify the news by sharing on their own channels. There are plenty of easy, free ways to internally promote press coverage.
Employees should never feel coerced to use their personal networks—in-person or online—to share anything about work. Always make it clear that you appreciate and encourage sharing, but only if they want to.
You should never penalise someone for not sharing content, nor push too hard for participation. It’s a delicate balance to manage the tone of content and the frequency of sharing, but it’s worthwhile to build an inclusive, respectful employee advocacy program that works for your office.
A picture’s worth a thousand words—and many, many more social shares. Make sure you’re arming your employee brand ambassadors with super visual content. From company memories on #throwbackthursday, to office candids and group shots, showcase your workplace culture with Instagram-worthy images. Add selfie opportunities to employee outings (props and a fun backdrop can be a quick and inexpensive content driver).
Hire a photographer and/or videographer for larger events, to ensure you get high-quality images. Give those people the directive to get as many faces as possible. For smaller, more casual outings, ask a couple of people to take some pictures. Make it a mix of mostly candids with organised group shots.
One of the best ways to get employees to become brand advocates is to give up some of the control. When you encourage people to co-create content, they’re more invested and thus more likely to share the results.
Employees are doing you a favour when they amplify your 'in business' active content, so make that favour as easy as possible. When sharing a news article from YDMA, provide a potential social media post they can copy and paste or customise to their own channel or the company channel.
If you or the CEO gives a fantastic interview, include some time stamps and quotes along with the Vimeo or YouTube link. Make sure blog post links are optimised for social sharing so the image and description don’t need to be cleaned up.
The less time and effort it takes for your team members to be brand ambassadors, the more success you’ll have.